Overview
1. Overview
At Kidozon, we aim to ensure your satisfaction with every purchase. This policy outlines our procedures for returns, refunds, and related matters.
2. Return Eligibility
2.1. Time Frame: We accept returns within 5 days of the delivery date.
2.2. Condition: Items must be unused, with all original tags attached.
2.3. Proof of Purchase: A valid receipt or order confirmation is required for all returns.
3. Non-Returnable Items
The following items are not eligible for return or refund:
- Personalized items
- Used items
- Items without original tags
4. Return Process
4.1. Initiation:
- Contact our customer service at cs@kidozon.com to initiate a return.
- You will receive instructions and the return address via email.
4.2. Packaging and Shipping:
- The customer is responsible for properly packaging the item(s) for return.
- The customer bears the cost of return shipping.
- Ship the item(s) to the address provided in the email from our customer service.
4.3. Refund Processing:
- Once we receive and inspect the returned item(s), we will process your refund.
- The refund will be issued to the original payment method.
- Processing time may vary, but typically takes 5-7 business days.
5. Partial Refunds
In some cases, partial refunds may be granted. These situations will be evaluated on a case-by-case basis by our customer service team.
6. Cancellations
If you wish to cancel your order, please contact us immediately at cs@kidozon.com. We cannot guarantee cancellation of orders that have already been shipped.
7. Contact Information
For any questions or concerns regarding our refund policy, please contact our customer service team:
Email: cs@kidozon.com
8. Policy Modifications
Kidozon reserves the right to modify this policy at any time. Any changes will be effective immediately upon posting on our website.